2026 Innovation Award winner
TD reduces provisioning from months to days with scalable network automation
Industry:
Financial services
Region:
North America (NA)
Headquarters:
Toronto, Canada
Size:
90,000+ employees
Vote for Innovator of the Year 2026
Overview
More than 28 million customers bank with TD, which has around 2,200 branches and campuses across North America. To deliver uninterrupted, always-on banking for its customers, TD needed a modern, scalable network infrastructure that could support rapid change while keeping services reliable.
TD has standardized on Red Hat® Ansible® Automation Platform to automate network management. With a unified, automated approach, the bank has reduced technology provisioning and upgrade times from months to days without compromising stability and security. It has also freed the network team and engineers from repetitive, out-of-hours tasks—improving work-life balance and allowing them to focus on problem-solving and innovation.
Challenge
Automating network operations to support uninterrupted banking experiences
Delivering an uninterrupted, always-on banking experience for customers—whether online or in-branch—requires an infrastructure that is stable and consistent, yet simple to update and change.
The ability to deliver infrastructure projects and business as usual activities quickly and efficiently using automation is paramount. It's key to helping provide an enriched and refreshingly simple experience that our customers expect from TD.
TD has a vast and increasingly complex network that supports around 2,200 branches and around 10,000 devices. Disconnected automation tools, inconsistent device configurations, and accumulated technical debt made change slow and complicated. Tight maintenance windows left little room for error, and manual processes required engineers to work around the clock. For a bank where even a minor misconfiguration could disrupt branch services or customer transactions, this small team needed to reduce the time and effort required to manage its network without compromising reliability or customer trust.
Solution
Scaling automation across the branch network
TD standardized on Red Hat Ansible Automation Platform as the foundation for a network automation strategy. The team selected Ansible Automation Platform for its agentless architecture, vendor-agnostic flexibility, access to centralized visibility, and control across the entire network. TD started with a small pilot before launching a large-scale patching initiative across hundreds of branches. Scaling methodically, the team developed reusable playbooks, execution environments, and automated workflows that now support provisioning, migrations, upgrades, and Infrastructure as Code (IaC) deployments across branches and campuses.
Automation is now essential to how the network team operates. It has built more than 100 playbooks, generated 20,000 pieces of change documentation, and created a scalable framework that improves with every iteration. By incorporating AI copilots and custom agents to handle repetitive coding, quality assurance (QA), and documentation tasks, the small team has increased development speed without expanding headcount. The team works closely with Red Hat to support continuous improvement and prepare the bank for future self-service and AI-driven capabilities.
Ansible Automation Platform gives us a consistent way to run automation across our branch network using reusable playbooks and centralized workflows. That same approach scales to our campus and data centres without adding complexity.
Software & services used by TD
Red Hat Ansible Automation Platform
Business outcome
Increasing speed, consistency, and resilience through automation
Standardized, end-to-end automation now forms the foundation of TD’s infrastructure, enabling the company to provision, migrate, and modify branches and campuses in days rather than months with centralized visibility and predictable outcomes. For example, one major infrastructure update project that would previously have taken more than 1 year was completed in just 3.5 months, with device provisioning times reduced from 5 hours to under 1 hour.
Routine tasks that once required extensive engineering effort—such as operating system and firmware upgrades, port enablement, Internet Protocol (IP) updates, documentation, and validation—are now fully automated. This helps the team run large-scale changes in parallel and deliver new capabilities faster. They can now do this without working longer hours while maintaining the reliability a high-risk banking environment requires. Engineers no longer have to spend time on repetitive overnight changes and manual documentation, freeing them up to focus on innovation and problem-solving.
Automation has enabled more frequent and controlled change without compromising system stability. Engineering teams can develop and implement solutions more efficiently, while customers continue to receive uninterrupted service—even as changes are applied behind the scenes.
Related resources
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