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| Hours of Coverage | Standard Business Hours | ||
|---|---|---|---|
| Support Channel | Web and Phone | ||
| Number of Cases | Unlimited | ||
| Number of Contacts | Two Contacts | ||
| Initial and Ongoing Response Times | |||
| Severity 1 | 1 business day for all issues |
||
| Severity 2 | |||
| Severity 3 | |||
| Severity 4 | |||
Listed below are the regional telephone numbers and standard business hours for Red Hat Technical Support telephone support offerings.
| Region | Standard Business Hours | Languages Offered | Phone Numbers | |
|---|---|---|---|---|
| Americas | United States and Canada | 9 a.m. to 9 p.m. (EST) Mon-Fri | English |
888-GO-REDHAT (888-467-3342) Other: +1 919 301 3003 |
| Latin America (excl. Brazil - see below) | 10 a.m. to 7 p.m. (ART) Mon-Fri | Spanish |
Argentina: 0800-222-7294 Bolivia: 800-100-377 Chile: 800-56-2626 Colombia: 01800-700-1664 Ecuador: 1800-010-125 Mexico: 01800-123-1661 Paraguay: 00980-0542-0024 Peru: 0800-52-410 Uruguay: 000-4054-353 Venezuela: 0800-100-5602 Other: +54 11 4341 6298 |
|
| Brazil | 9 a.m. to 6 p.m. (BRT) Mon-Fri | Portuguese | 0800-602-5222 Other: +55 11 3529 6006 |
|
| Europe, Middle East, and Africa | Western Europe, Middle East, and Africa |
UK: 9 a.m. to 5 p.m. (GMT) Mon-Fri All other: 9 a.m. to 5 p.m. (CET) Mon-Fri |
English French German Italian Spanish |
France: 0800 914729 Germany: 0800 1825497 Italy: 800 876846 Spain: 900 991843 UK: 0800 0185548 Other: +44 1252 362 710 |
| Eastern Europe | 9:30 a.m. to 18:30 p.m. (MSD) Mon-Fri | Russian |
Russia: 7 (495) 2323668 Other: 7 (495) 2323668 |
|
| Asia-Pacific | India | 9 a.m. to 6 p.m. (IST) Mon-Fri | English | Phone number included in new customer welcome kit. |
| Greater China Area | 9 a.m. to 5 p.m. (Beijing time) Mon-Fri | Mandarin Cantonese |
China: 800 810-2100 Option 2 China Mobile: +86 10 6533-9396 Hong Kong: 800 901 222 Taiwan: 00801 861036 |
|
| Japan | 9 a.m. to 5 p.m. (JST) Mon-Fri | Japanese | 0034 800 400 536 Other: 0120 266 668 |
|
| All other Asia-Pacific | 9 a.m. to 5 p.m. (local times) Mon-Fri | English | Australia: 1800 888 297 Indonesia: 00190 361 365 Malaysia: 1 800 804 523 New Zealand: 0800 441 734 Philippines: 1 800 1611 6738 Singapore: 800 6161 771 South Korea: 007 986 111 941 Thailand: 001 800 611 1101 Other: +61 7 3514 8160 |