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Management Escalation Contacts

Need to raise a concern to Red Hat Support management? Use the contact information below. If you are looking for technical support, please login and open a service request with us. For any subscription or account questions, contact Customer Service. We're here to help.

Geography Name Role Phone Email
Americas Summer Maynard Senior Manager, Americas Production Support Work: +1 919 754 4118
Mobile: +1 919 412 2861
smaynard@redhat.com
Americas Brent Fox Manager, GSS Americas Technical Account Management Work: +1 919 754 4447
Mobile: +1 919 274 7381
bfox@redhat.com
Asia Pacific Keith Miller Senior Manager, GSS Asia Pacific Work:+61-7-3514-8119
Mobile:+61-417-242-372
kmiller@redhat.com
EMEA Francois Dechery Director, GSS EMEA Mobile: +33 621 953 491 fdechery@redhat.com
Greater China Lin-gang Jin Manager, GSS China Work: +86 10 6533-9316
Mobile: +86 1368 305 4307
ljin@redhat.com
Worldwide Francois Dechery Director, GSS JBoss Mobile: +33 621 953 491 fdechery@redhat.com
Worldwide Lance Phillips Director, GSS MetaMatrix Work: +1 314 336 2928
Mobile: +1 314 276 3443
lance.phillips@redhat.com
Worldwide Marco Bill-Peter Director, GSS RHEL Work: +1 978 392 2495
Mobile: +1 617 818 0707
marcobillpeter@redhat.com
Worldwide Iain Gray Vice President, Global Support Services Work: +1 919 754 4041
Mobile: +1 919 607 1611
igray@redhat.com