Bank Islam Malaysia Berhad Announced as Winner of the Red Hat APAC Innovation Awards 2022 for Malaysia

Red Hat, Inc., the world’s leading provider of open source solutions, today announced the winner of the Red Hat APAC Innovation Awards 2022 for Malaysia. Bank Islam Malaysia Berhad (Bank Islam) was honored at the Red Hat Summit: Connect today for leveraging Red Hat solutions to optimise their critical IT processes in an evolving business landscape.

In line with this year’s theme of “Explore what’s next”, the Red Hat Summit: Connect celebrates organizations’ ability to adapt to rapidly changing business environments, transform their business models and deliver better experiences to customers with open source. This year, the Red Hat APAC Innovation Awards recognizes the digital transformation success of 26 organizations in the region for their creative use of Red Hat solutions to stay ahead of industry trends and customer needs.

In today’s fast changing business environment, agility and innovation are crucial for business success. According to Red Hat’sState of Enterprise Open Source 2022 report, 95 percent of Asia Pacific enterprises say that open source is important to their organization’s overall enterprise infrastructure software strategy, helping them stay nimble and respond to changing customer demands in the long run.

The winners showcased the positive impact of their Red Hat deployments to support their business vision, workplace culture, industry and communities. They demonstrate how open source tools and culture have the power to accelerate business processes, enhance productivity, stimulate innovation and address future challenges.

The awards comprise five categories: Digital Transformation, Hybrid Cloud Infrastructure, Cloud-native Development, Automation and Resilience.

Category: Automation

Winner: Bank Islam
Bank Islam is a Malaysian financial institution driven by a purpose to create opportunities and make lives better for everyone. Bank Islam offers end-to-end financial solutions to fulfil the diverse needs of their customers and provides platforms for stakeholders, including their people, investors and communities, to prosper. As the leading and pioneering Islamic bank in Malaysia, Bank Islam brings a unique perspective to the financial landscape and is committed to nurturing responsible growth and progress.

To fulfil its mission, Bank Islam delivers a high level of satisfaction for their customers through their digital banking services and solutions.  To provide business continuity for its digital banking platforms while also minimising the resources incurred and downtime, Bank Islam needed to carry out legacy disaster recovery and failover procedures. Bank Islam also decided to automate their IT service delivery to accelerate business operations with reduced risk, addressing their user experience, downtime and resource challenges. They leveraged  a variety of open source solutions including, Red Hat Ansible, Red Hat Enterprise Linux along with services from Red Hat Training and Certification and Red Hat Consulting to automate key IT service operations and to strengthen their system’s overall resilience. The implementation of Red Hat’s automation solutions has reduced system downtimes, improved customer retention, and also freed up their IT teams to focus on producing new and innovative products for customers.

Supporting Quotes

Marjet Andriesse, senior vice president and general manager, APJC, Red Hat
“As the speed of change in Asia Pacific’s business landscape continues to accelerate, we celebrate the achievements of our customers who have demonstrated how open source can help them stay agile and responsive to market and customer trends. Bank Islam has showcased exceptional agility and innovation when it comes to using technologies like hybrid cloud and automation to improve their overall customer experience, forming part of the broader effort to contribute to Malaysia’s MYDigital initiative. I hope that they will serve as an inspiration for more organizations in Asia Pacific to unlock the potential of open source.”

Ts Zainal Azlan Zainudin, Chief Technology Officer, Bank Islam Malaysia Berhad
“At Bank Islam, we believe in helping our people, investors and communities to prosper. It is important for us that our digital services and solutions remain resilient and readily available to customers. This required us to make sure we could efficiently carry out our key IT maintenance activities with minimal interruptions to our digital banking platform’s users. With Red Hat’s open source solutions, we were able to not only effectively automate our IT service delivery but also strengthen the resilience of our infrastructure. This has also allowed us to focus on improving the user experience of our customers and to continually innovate our business.”