Unleash Your Business' Potential
A Technical Account Manager (TAM) is a Red Hat technology specialist who acts as a proactive and trusted partner for your business, optimising your systems to run efficiently and with significantly less interruption.
Telefonica: Path to success with a Technical Account Manager
The TAM effect
With a Red Hat TAM, organisations can expect:
- Their own advocate who understands their architecture, project roadmap, and unique business environment
- 40% developer time saving
- 67% reduction in system outage time
- $1.1m reduction in system outage costs
- $3.3M improved developer/IT productivity
- 379% ROI with costs recouped in <6 months
(*Source: Forrester - “The Total Economic Impact™ Of Red Hat Technical Account Managers”, three-year, risk-adjusted present value (PV) quantified benefits for a composite organization described as a global financial services company with $5 billion in annual revenue and 20,000 employees.)
We have such a close relationship with our TAMs that they are considered part of our team, aligned with our business priorities and advising us on areas of improvement and finding solutions to drive us to success. They help us plan and implement solutions that maximise the availability of Telefónica's systems
Working with our Technical Account Manager gives us confidence in knowing a problem will definitely be solved. Instead of just opening a ticket, he provides a single point of contact between Red Hat and our teams. It’s good to have someone who really pushes to find solutions.
