Frequently asked questions
What is a product trial? How is a Red Hat product trial different from a traditional licensed software trial?
Red Hat® product trials offer all the benefits included in a Red Hat subscription. But Red Hat product trials are more than just access to the latest code. They provide access to all versions of the software, to patches and other software updates, and to our award-winning Red Hat Customer Portal.
Who can sign up for a trial?
Anyone can request a product trial. However, some offers require a subscription to another product, administrator access, or other prerequisite in order to access the trial. Please see the specific requirements for your trial on the main offer page.
May I run production software with my product trial?
Product trials are not intended for production environments. Using product trials in a production environment is a violation of the product trial terms and conditions.
Do Red Hat product trials come with support? How do I know if my trial has support?
Some product trials offer a level of support while others are self-supported (unsupported). There are several ways to determine the support level of your product trial:
- In the product trial name (e.g., 60 Day Self Supported Red Hat Directory Server Evaluation). You’ll find this in the welcome email you receive when your product trial begins.
- On the Subscriptions page in Red Hat Customer Portal.
- By contacting Sales or Customer Service.
Users with self-supported product trials have access to all product documentation as well as the vast Red Hat Knowledgebase.
How do I access my product trial?
Once your product trial subscription is active, you’ll have access to your product. It may be provided via a download of the latest version, or by accessing it via the cloud. You will find steps to access your product on the "success" page (the page that opens after you click "Start my trial" and is also accessible from the confirmation email you’ll receive).
How long does a product trial last?
Most product trials are 60 days, but exceptions may be made at the discretion of Red Hat Sales and Customer Service based on the user’s needs.
What technologies can I try through this program?
Nearly all Red Hat technologies are available for a product trial. You can find a listing of available trials in the Red Hat product trial center. If there is a product you'd like to try that isn’t listed, please contact Red Hat Sales.
Why do I need to consult with a sales representative to obtain certain product trials?
There are several possible reasons:
- You’ve requested more than 1 product trial.
- You wish to extend your current product trial beyond the trial period.
- Your product trial is not available via the web.
- You’ve requested multiple product trials as part of a bundled SKU.
- Your product trial requires additional approvals before being activated.
Contact Red Hat Sales to try these technologies.
I’d like to use the product trial software after my trial has expired, or I’d like to use the software in a production environment. What are my options?
- Purchase a subscription.
- Renew the product trial.
- Contact Red Hat Sales to determine if a similar product trial is available.
Requirements to get started
Next steps
You can still use your Developer Sandbox for Red Hat ® OpenShift ® trial clusters, but you won’t have access to trial updates and related documentation until you’re eligible to start a new trial on @eligibleDate.
Need installation support?
If you need help installing your product, contact the support team at 888-RED-HAT-1 or 919-754-3700, then select the menu prompt for Customer Service.
Ready to buy?
Read more about the value of a subscription and upgrade to a fully supported version of Red Hat OpenShift today.
Red Hat Sales
Get expert help selecting the right Red Hat OpenShift option to suit your needs.
Connect with partners
Have a particular infrastructure challenge? Need industry-specific expertise? Connect with a Red Hat partner.
Helpful resources
To make the most of your product trial, check out these resources.
Get requirements and recommended steps for your installation.
Find release notes, planning recommendations, and other guidance for your trial.
Find other versions and images of the Red Hat product you’re trying.
Get answers to questions about your trial or Red Hat products.
