2026 Innovation Award winner
ARSAT provides more responsive services and better connectivity with Red Hat OpenShift AI
Industry:
Telecommunications
Region:
Latin America (LATAM)
Headquarters:
Buenos Aires, Argentina
Size:
600 employees
Vote for Innovator of the Year 2026
Overview
ARSAT (Empresa Argentina de Soluciones Satelitales Sociedad Anónima) is a telecommunications infrastructure provider serving more than 1,500 clients across 4,000 technology projects throughout Argentina and internationally. Its operations include managing the largest fiber-optic network in Argentina, 2 geostationary satellites that provide satellite connectivity across the Americas, a datacenter offering cloud and digital services, and an open digital television network. The state-owned organization employs approximately 600 people, about 80% of whom are technical experts.
To help the company respond rapidly to changes in technology and unify AI development, ARSAT deployed Red Hat® OpenShift® AI. By augmenting network operations center (NOC) capabilities with AI, ARSAT can maximize efficiency and respond faster to client needs. With Red Hat’s AI solution, the organization can reinforce data sovereignty, increase network intelligence, expand connectivity, and boost innovation.
Challenge
Adapting to technological change across disparate environments
ARSAT’s core mission is to provide and expand high-quality connectivity and digital infrastructure across Argentina. This means the company constantly has to adapt to changing technology—no small feat given the scale, complexity, and diversity of its services.
We need to be able to adapt to technological change and take advantage of new solutions, such as AI, for both business-to-consumer (B2C) and business-to-business (B2B) operations.
Despite a shared focus on connectivity, teams within ARSAT developed on their own and adopted a range of different technologies over the years. The company was keen to bring these departments together to create complementary, integrated solutions combining connectivity, processing, storage, and backup services. However, its fiber networks, satellites, and datacenters all operated independently, each with different objectives, technologies, and operational speeds. This made integration difficult. “We wanted to provide services to clients in a more centralized and efficient way,” Greco said.
Solution
Implementing a consistent AI platform for network operations
To address operational complexity and support more intelligent service delivery, ARSAT worked with Red Hat to implement Red Hat OpenShift AI. The telecom company sought a solution that aligned with its culture and practices—Red Hat's open source solutions met that need.
“Red Hat OpenShift AI provides the foundation to help us incorporate AI processes, predictive analytics, and automated responses into our services, allowing us to anticipate and address increasingly complex patterns in network and service operations,” Greco said.
Red Hat OpenShift AI now provides a consistent platform that centralizes AI data, standardizes operations across multiple business verticals, and supports the NOCs that manage 1,200 sites and 35,000 km of fiber optics. The platform augments NOC operators by assisting with triage, diagnosis, and resolution of operational issues, supporting faster and more effective responses while preserving human decision-making.
Software & services used by ARSAT
Red Hat OpenShift AI
Business outcome
Strengthening network intelligence and service innovation with AI
Although ARSAT only recently deployed Red Hat OpenShift AI, it is already seeing results. Using the solution has helped ARSAT automate processes across its datacenters and NOCs, reducing manual workloads and increasing employee efficiency and satisfaction while boosting client services.
By building AI-powered processes with Red Hat OpenShift AI, we are now able to provide faster, more personalized responses to our clients’ needs.
Having incorporated AI capabilities within its NOCs, ARSAT plans to use Red Hat OpenShift AI to support the development and launch of new products supporting its federal fiber optic network. In addition to increasing operational efficiency, Red Hat OpenShift AI is helping ARSAT strengthen data sovereignty by building in-house capabilities to manage core connectivity services, manage client data, and support the local digital economy.
With the ability to provision and deliver services at scale more efficiently, ARSAT is now focused on developing future functionality that further increases network intelligence, expands digital infrastructure services, and supports innovation across Argentina’s connectivity ecosystem.
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