Megan Jones leads the Customer & Partner Experience (CPX) organization at Red Hat. The mission of the team is to drive customer and partner success by collecting, analyzing and operationalizing feedback. She joined Red Hat in 2015 to build an analytics team in the Customer Experience and Engagement organization, and over the course of four years, she grew it to a global team of 24 data analysts, data scientists and engineers located across the US, EMEA and APAC. In 2020, she took over the Voice of Customer organization to lead the strategic vision of creating a world-class, "customer first" company culture, supported by insights and actions, connected across the customer lifecycle. In December 2021, she led the team's expansion to become the Customer & Partner Experience organization, now including Red Hat Partners in their mission.
Prior to Red Hat, Jones led an analytics team at a national communications and advertising agency. Jones lives in Raleigh with her husband and two energetic children, and they spend their weekends having impromptu dance parties in their kitchen, playing outside with their two rescue dogs, coloring and watching Disney movies.
