Forrester Consulting Total Economic Impact™ study reveals Red Hat Services and Support for OpenShift delivered ROI of over 700%

Software containers exist to accelerate development, improve infrastructure efficiency and transform legacy applications that require extensive internal resources and management overhead. This is achieved by splitting traditional applications into separately deployable microservices and packaging application code for legacy monolithic applications.

By reducing dependency and increasing portability, organizations are able embrace benefits on-premise, in the cloud, or at the edge. In short, containerization accelerates time-to-market and improves management, scalability and stability. Red Hat OpenShift, the industry’s leading enterprise Kubernetes platform, provides organizations the flexibility and agility to scale across cloud environments.

Even with the right toolset in place, it is critical that IT teams invest the time and energy into adopting the processes and protocols that streamline development and lead to true transformation. Development teams often work in silos using different tools and standards, making transformation feel like a lofty goal. Red Hat’s Services and Support meets organizations at all stages of their container adoption journey with mentor-based engagements and can help train your teams to deliver long-lasting value.

A recent Total Economic Impact™ (TEI) study, conducted by Forrester Consulting and commissioned by Red Hat, examines the financial benefits of engaging with Red Hat beyond an investment in product. Participants in the study included over 160 decision makers with experience using Red Hat Services and Support along their container adoption journey using OpenShift. The results were significant, revealing a return on investment (ROI) of 703% and a net present value of $39.1 million over three years for a composite organization, among other worthwhile benefits of engagement:

• The composite organization saw an 85% reduction in the amount of time required by developers to plan, document and design each application.

• The composite organization saw an infrastructure provisioning time savings of 35%.

• Initial application development, testing and deployment costs were reduced by 20%.

• Application management and maintenance costs were reduced by up to 60%.

• Virtual machine footprints were reduced by 50% through improved infrastructure and utilization techniques.

• The amount of self-service and automation helpdesk tickets decreased by 15%.

In addition, teams also realized unquantifiable benefits. Interviewees from the study reported that employee satisfaction increased with the embracing of more modern tools and practices, while customer satisfaction improved as a result of more frequent updates, fixes and feature rollouts.

Another unquantified benefit included a general sense that the quality of software being developed improved as well, as organizations were able to test more code in smaller batches, resulting in fewer defects, bugs and vulnerabilities deployed to production.

Investments in Red Hat Services and Support afforded these organizations the opportunity to build and document institutional knowledge for streamlining development and deployment processes, which accelerates time-to-market and improves management, scalability and stability. Red Hat OpenShift allowed the organizations to develop and deploy on multiple environments, greatly improving organizational agility.

A well-rounded portfolio of offerings means Red Hat can join your team with a complete solution to streamline application development, build agility and maximize the value of your IT investment as you navigate your container adoption journey using OpenShift. Red Hat is committed to optimizing and modernizing your IT infrastructure, so you can take your business to the next level by automating and deploying applications faster.

Download the full study by Forrester Consulting, The Total Economic Impact™ of Red Hat Services And Support For OpenShift, to learn more.