Use case

AIOps automation with Red Hat Ansible Automation Platform

Turn AI-driven intelligence into governed, automated action

AIOps—or AI for IT operations—combines machine learning and artificial intelligence to automate IT tasks and processes. It offers organizations the potential to break the cycle of alert overload, tool sprawl, slow remediation, and manual governance.

AI-powered observability tools excel at detecting anomalies, predicting failures, and correlating events. But without a trusted automation layer to act on these insights, organizations remain stuck in reactive, manual operations that can’t close the gap between detection and resolution at the speed or scale their business demands.

Red Hat® Ansible® Automation Platform can help you:

Resolve issues faster with event-driven remediation

Produce predictable, consistent automation with pre-tested workflows

Control AI actions through role-based access control (RBAC) and audit trails

Automate with your partner of choice

What you can do

Enrich incidents and tickets

Automatically attach operational context such as system state, logs, dependencies, recent changes, and historical patterns to incidents the moment they're created.

When an alert fires, automation collects diagnostic data and context from across your IT stack. AI models then use this data to correlate signals and generate insights. This analysis is attached directly to the IT service management (ITSM) ticket, with AI summarizing unstructured information into actionable context.

This provides engineers with answers instead of raw alerts across different systems, reducing time to diagnosis, lowering mean time to resolution (MTTR), and eliminating the manual context-gathering that delays every incident.

Optimize costs and resources

Collect and correlate utilization and performance data across cloud, edge, and on-premise environments to surface hidden inefficiencies and capacity imbalances.

AI analyzes system behavior to identify underutilized resources, misaligned capacity, and optimization opportunities. Adjustments are executed through governed automation workflows.

You can make infrastructure decisions based on real utilization data—rather than assumptions—and deliver leaner, more resilient environments with lower operational cost.

Orchestrate system-level capacity

Manage capacity across interconnected systems as a whole rather than individual components, to prevent hidden imbalances and cascading failures.

AI interprets utilization trends and emerging pressure points before thresholds are breached—and then triggers coordinated capacity changes through deterministic automation workflows.

This shifts capacity management from reactive threshold responses to predictable, proactive orchestration, reducing instability and mitigating operational risk before users are impacted.

Curate your automated remediation

Replace ad-hoc fixes with a curated library of proven, reusable remediation workflows that execute consistently across environments and operators.

AI analyzes incident patterns to select the appropriate remediation from a pre-approved automation library. Every action runs through approval workflows, RBAC, and auditable execution trails.

Resolve recurring issues faster and safer using automation that teams already trust, without introducing autonomous execution that bypasses governance.

Detect drift and enforce policies across systems

Continuously monitor for behavioral drift across applications, infrastructure, and platforms. Evaluate drift against operational, security, and compliance baselines.

Observability signals detect when system behavior diverges from defined policies. Governed automation workflows apply corrective action automatically, replacing manual audits and reactive intervention.

Enforce policies continuously and consistently, catching drift as it emerges, rather than discovering it in the next audit cycle.

Build self-healing infrastructure

Close the loop between detection, remediation, and validation so that known issues are resolved automatically, before an engineer is paged.

Continuous observability signals detect system-level failures and trigger remediation through approved event-driven automation that’s been scoped by RBAC permissions and target controls. AI interprets unknown issues while policy frameworks retain human oversight.

Infrastructure heals itself within established guardrails, reducing downtime, freeing engineering capacity, and ensuring only authorized actions ever reach production.

Learn how it works

Hear from an expert

See a practical example of how you can use AI and Ansible Automation Platform to respond when systems go down. 

Explore artificial intelligence for IT operations. Video duration: 2:08.

Try an interactive demo

Explore these interactive demos to learn how Ansible Automation Platform can help you get more value out of AI.

AIOps arcade demo unlock

Learn how to unlock AIOps by turning AI intelligence into automated action. 

AIOps arcade demo standardize

Learn how to automate AI infrastructure to standardize operations.

Explore features

While AI excels at pattern recognition and recommendations, Ansible Automation Platform ensures those insights are executed through governed workflows with security controls, policy enforcement, and reproducibility.

Event-Driven Ansible

Event-Driven Ansible

Observability and AIOps platforms generate a continuous stream of events: performance degradations, anomaly detections, threshold breaches, and capacity warnings. But these events only reduce mean time to resolution (MTTR) if something acts on them immediately. Event-Driven Ansible connects your observability and AIOps event sources directly to governed automation responses. 

Event-Driven Ansible does this with a consistent process: sources generate events, rulebooks evaluate them against conditions your team has defined, and matching events trigger automated actions—whether that's executing a remediation workflow, enriching a service ticket, or scaling infrastructure. 

These automated IT actions aren't AI-generated code with unpredictable variability; they're the same deterministic, human-created automation workflows your teams have already tested, reviewed, and run in production. AI recommends which pre-approved job or workflow to run based on event context, and Event-Driven Ansible ensures it executes through established RBAC permissions, approval workflows, and audit trails. 

MCP server

MCP server for Red Hat Ansible Automation Platform

MCP server for Ansible Automation Platform provides a standardized, reliable interface that lets AI agents and LLMs interact directly with your automation platform, without bypassing the controls your organization already has in place. Instead of AI generating ad-hoc scripts or making direct API calls, MCP server channels agent recommendations through the same governed automation library your teams already trust, preserving RBAC, audit trails, and approval workflows. 

The interaction model shifts from operators clicking through a UI to operators directing AI-enabled tools that discover, select, and execute pre-approved automation on their behalf. As teams increasingly rely on AI, automation becomes the critical boundary that ensures every AI-initiated action is deterministic, auditable, and repeatable.

Analytics

Automation dashboard and automation analytics

AIOps generates a high volume of automated actions, like event-driven remediations, enrichment workflows, and scaling operations. The automation dashboard and automation analytics give you real-time visibility into that activity: which workflows fire most often, how they perform, and what value they deliver. 

With the ability to create sharable reports filtered by date, project, or label, you can track time savings, job outcomes, and financial impact to validate your AIOps investment and plan where to expand next.

Intelligent assistant

Automation intelligent assistant

Effective AIOps depends on operators who can confidently manage, troubleshoot, and expand the automation that drives it. But navigating platform configuration, diagnosing failed jobs, and understanding how components like Event-Driven Ansible work often means switching between documentation, support tickets, and the platform itself. The Ansible Lightspeed intelligent assistant eliminates that friction by embedding a generative AI chat assistant directly within Ansible Automation Platform, like having an Ansible subject matter expert at your keyboard.

Using a retrieval-augmented generation (RAG) pipeline trained on trusted Red Hat documentation, operators and administrators can ask natural language questions without leaving the platform—such as "How do I configure Event-Driven Ansible?," "Explain this error message," or "Why did my remediation job fail?"— and receive context-aware answers with reference links to explore further.

For AIOps workflows specifically, this means faster onboarding for teams setting up event-driven remediation for the first time and real-time troubleshooting when automated workflows behave unexpectedly. As the intelligent assistant expands to provide visibility into the health and performance of your automation itself, operators can also monitor running jobs, review inventory status, and diagnose failures in real time, lowering the barrier to expanding automation across new incident types and operational domains.

Coding assistant

Automation coding assistant

Scaling AIOps means scaling the automation content that powers it, but engineers who understand the operational problem can’t always code quickly, while dedicated automation developers might struggle to keep pace with every new failure pattern the observability stack surfaces. Coding assistant closes that gap inside the development environment.

From within the Ansible VS Code extension, engineers can describe what they need in plain language, such as "Write a playbook to restart a failed Kubernetes pod and validate the service endpoint.” They receive trusted, context-aware code recommendations for single tasks, multiple tasks, or entire playbooks and roles. Rather than starting from scratch or copying from outdated runbooks, engineers get a working draft they can refine, test, and promote into their governed automation library.

For AIOps workflows, this means teams can rapidly expand automation coverage across new failure types like service degradation, certificate expiration, capacity pressure, and deployment rollback, making it possible to identify an incident pattern and build a production-ready playbook to remediate it in hours, rather than days. Every playbook generated through code assistance follows the same path into the automation library: reviewed, tested, RBAC-scoped, and available to execute automatically when the next alert fires.

Mutua-Madrileña-logo

Mutua Madrileña turns observability data into automated action

Mutua Madrileña uses Ansible Automation Platform and Dynatrace’s AI-infused observability to automate platform provisioning and speed up incident resolution.

Combining observability with self-healing has improved resolution times and reduced service downtime. We saw a 50% reduction in service tickets.

Marta Ceciliano

Head of Middleware, Automation, and Observability, Mutua Madrileña

Keep learning

Closing the AIOps gap: Why AI insights need trusted action

Infusing AI into IT operations

IT automation with agentic AI: Introducing the MCP server for Red Hat Ansible Automation Platform

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