Resolve issues before customers notice them with Red Hat and Dynatrace

Every support team has nightmares about a barrage of tickets coming through in the middle of the night. The on-call sysadmin wakes up to a storm of red flags from users across the globe and spends the rest of the night manually remediating hundreds of service interruptions impacting customers in other time zones.

Automate intelligent IT operations e-book

Imagine you could resolve issues before customers notice them—pinpointing the root cause of performance problems and remediating them in real time without having to expend IT labor addressing each incident. Red Hat and Dynatrace’s joint solutions help organizations increase the speed of innovation, deliver better business outcomes, and shorten time to value with full visibility for complex hybrid and multicloud automated environments.

For companies that have been modernizing and transforming their systems for many years, growth and change pose ongoing challenges. When organizations add new applications or mobile services, invest in hyperscaler cloud services, create new infrastructure, or increase services to meet the demands of an evolving customer base—broader scale and more agility come with new problems. Organizations that are leveling up suffer from infrastructure sprawl, inaccessible data, compartmentalized data and the need for data to flow through many systems to be analyzed.

Adding new services and growing the hybrid cloud environment also create a decentralized application landscape and introduce monitoring difficulties, resulting in an increase in IT service tickets and the need for new staff to be hired and trained. Infrastructure and applications teams need to monitor this complex hybrid environment and be able to identify the root cause of issues and remediate them quickly. Line of business leaders are also impacted by the increase in service tickets and need to optimize organizational efficiency and workflows. Teams across the organization need reliable solutions so that issues that arise in the environment do not result in loss of business and loss of reputation.

To enhance the reliability and flexibility of their systems and improve customer experience, organizations need to:

• Generate deep insights into complex hybrid environments
• Discover problems before they impact service or disrupt customers' experience
• Reduce the number of IT service tickets being generated at odd hours, which lead to delays in remediation and service restoration

Joint solutions from Red Hat and Dynatrace give organizations better visibility into their full IT environment, enhance scalability, provide automatic remediation and incident resolution, and help drive value through faster time to market. Dynatrace’s offerings provide observability tooling and a security analytics and automation platform, which—when combined with Red Hat’s automation, container platform and edge solutions—provide opportunities for a wide range of cloud-native intelligent IT operations.

With the observability across the entire software stack provided by Dynatrace, you can operate with greater confidence that cloud-native application workloads running on Red Hat OpenShift are performing reliably at scale without using staff resources to monitor and remediate issues manually. With automated root cause analysis, Red Hat and Dynatrace customers can automate their delivery pipeline and enhance remediations when failures arise.

The software intelligence, observability and continuous runtime application security give organizations the basis for advanced AIOps, intelligent automation and delivering software faster with security-optimized capabilities.

In the rest of this blog series, we’ll explore how customers are using Dynatrace solutions together with Red Hat Ansible Automation Platform, Red Hat OpenShift, Red Hat Enterprise Linux, Red Hat Developer Hub, and Red Hat Device Edge to solve cloud-native and infrastructure challenges, increase the speed of innovation, and simplify cloud complexity.

Find out more about what Red Hat and Dynatrace can help you do in this e-book