Advanced telco services and better customer experience need modern support systems

It seems nearly everything we do these days involves the internet – communication, commerce, entertainment, banking, filing taxes, home security, even monitoring our health – creating a wealth of opportunity for communications service providers (CSPs) to deliver innovative and advanced services, increasing and expanding their revenue streams. But it’s a significant challenge to do so using the traditional, proprietary and monolithic infrastructures in place for decades. To achieve success, it’s critical to modernize business and network systems with open source, cloud-native solutions, and move operations support systems (OSS) and business support systems (BSS) to microservices-based architectures.

Red Hat believes that by transforming OSS/BSS to a more modern architecture, service providers will be in a better position to improve customer experience and create new revenue and business models, and operate more efficiently. But moving to a modern OSS/BSS architecture isn’t without challenges.

A good place to start is enterprise open source solutions. Another is to embark on an automation journey, starting with key tasks at the heart of business and operations processes. When processes are automated, support systems like OSS/BSS can become the engine that operates the business and amplifies the power of emerging services – more agile, faster to execute, and more cost effective. Then human talent is free to focus on oversight, optimization, and innovation.

Red Hat OpenShift Container Platform can serve as the Kubernetes-led foundation for your modern, microservices-based OSS/BSS architecture. You can also use agile integration to connect diverse apps -- legacy and new -- and to consolidate multiple data sources as you progress on your modernization journey at a pace you control.

There’s a lot more to talk about, and we expect you have more questions. So, be sure to tune in Oct. 30 for “Automate OSS/BSS to drive innovation and reduce operating costs,” hosted on telecoms.com. This event, part two in a series of four, covers the ways automation fuels innovation across the OSS and BSS spectrum and provides real-world case studies on service provisioning, modern fleet management, and ticket routing and resolution.

The webinar features ACG Research principal analyst Mark Mortensen as well as Red Hat Consulting’s Ron Murhammer, business automation practice manager, and Marc Colburn, network automation senior consultant. Two more events on OSS/BSS are planned to follow: a Nov. 19 webinar on agile integration and a Dec. 11 webinar covering cloud-native applications.

Register now. The webinar will be available for one year following the Oct. 30 broadcast.